What do I get for my 99€ subscription fee?
Your annual subscription allows you to ask an unlimited number of questions on French admin problems which are troubling your peace of mind.
You also have unlimited access to the online Resources - links to important sites and direct downloads of many of the forms needed for life in France to run smoothly.
Can I pay 8.25€ per month for my subscription, rather than a single 99€ payment?
Currently we only have the single annual payment method available. If in time we develop a monthly payment scheme the duration of the subscription will remain 12 months.
Do I have to use PayPal to pay for my subscription?
Yes, at the moment that is our only payment option. PayPal is secure, and you can make a card payment via their website without having to open an account or become a PayPal member.
Can I get an invoice for my subscription fee?
Of course. When you are logged in to your account you can choose to view your purchase history and download an invoice in PDF format.
Will my annual subscription be automatically renewed?
No. Towards the end of your subscription period you will receive a reminder of the date when your subscription will expire, with a link to renew it for another year. Your new subscription will be automatically activated from the original expiry date.
Why does 1€ of my subscription go to brain tumour research in France?
This is a cause close to my heart. Frenchadminsolutions.com is based in France, and donations via your subscriptions are made annually to the French charity ARTC.
How long does it take you to answer my questions?
I endeavour to answer all questions within two working days. Should your question require additional research you will be informed of this unexpected delay.
Can I respond to questions in the Q&A?
No. This is not a discussion forum, whereby anyone can express their opinion. I will not be expressing my opinion on your situation, but suggesting the procedure in order to achieve the desired solution to your problem.
Can I add my question to an existing thread on a similar theme in the Q&A?
No. Please ask your question independently, so my response is tailored to fit your circumstances.
Can I pay extra on my subscription and get unlimited access to the paying resources?
No. The simplest and most efficient way for me to offer the service you need is to provide information and resources as and when you need them.
Can you give me legal advice?
No. I am not a lawyer or a jurist.
If you live on the Cote d'Azur, by all means ask your question and I may be able to refer you to an English speaking legal professional practising locally within the required sector of the law. I will not undertake to answer your question myself under any circumstances.
Can you help with applications for visas and work permits?
No, this is a specialist field not within my area of expertise.
Can I ask that my question remains private and not appear on the forum?
Yes. When you ask your question, make sure you check the 'Keep Private' box before hitting send. If you do not do this your question will appear on Q&A as a new question. If you omitted to do this, or decide later you want the question to be private, please send an email to firstname.lastname@example.org and we will remove your thread from Q&A as soon as possible.
Why do you always ask me to tell you if an answer I read was useful?
In your account section you can look at the questions you have asked, and also a list of Q&A which you found useful in the past, which can only be drawn up if you signal your interest. It is a useful way of bookmarking information for use on a subsequent occasion, as well as feedback to ensure our service to you remains top class.
What is a pre-prepared letter and what does it cost?
You might need to cancel an insurance policy, resign from your job or contest a speeding fine - in French. Some of these require very specific statements in order to achieve your purpose. You can find the most often needed model letters on the Resources tab, and they are priced at 10€ each.